No Bot US-Based Tech Support

“I want to highlight the exceptional tech support received from SoundTube during a particularly challenging project. We were incorporating SoundTube's STNet Switch II for its robust PoE capabilities and seamless Dante integration. However, we hit a snag with the switch's default static IP configuration, which conflicted with our network's default gateway. This could have been a project-stopping issue, but SoundTube's tech support, especially Ken, was instrumental in guiding us through the process of switching to DHCP to avoid network conflicts.
Their support didn't stop there; we faced Dante-specific challenges, from multicasting due to our need for more than 32 outputs to bit depth mismatches that rendered Dante sources invisible. SoundTube's team was there at every step, offering expert advice and solutions that were critical in navigating these complex issues. Their knowledge and responsiveness turned potential obstacles into stepping stones, reinforcing the value of SoundTube's tech support in making our projects successful.”

- Jesse Miller, CEO of Midtown Video in Miami

Original Article:

Stereonet.com